Last updated: March 2026

Wallpaper Twins (“we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, protect, and disclose your information
when you visit our website, place an order, contact us, or communicate with us via SMS, email, or phone.

1. Who We Are

Our website address is
https://wallpapertwins.com.
We sell wallpaper products, custom murals, and related services, and we provide customer support,
order fulfillment, and installation coordination where applicable.

2. Information We Collect

We may collect the following information when you interact with us:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Messages sent via forms, SMS, phone, or email
  • Images or files you upload (for example, room photos)
  • Technical data such as IP address, browser type, and device information

3. How We Use Your Information

Your information is used strictly to:

  • Process and fulfill orders
  • Provide customer support and respond to inquiries
  • Send order confirmations, updates, and service-related communications
  • Coordinate shipping, delivery, or installation services
  • Improve website performance and customer experience
  • Prevent fraud, abuse, or unauthorized access

We do not send unsolicited marketing messages or promotional SMS.

4. SMS Communication (10DLC Compliance)

If you provide your phone number, you consent to receiving SMS messages related to
customer service, order updates, scheduling, installation coordination, delivery follow-up,
or support.

  • No bulk marketing or automated promotional SMS campaigns
  • You may opt out at any time by replying STOP
  • For assistance, reply HELP
  • Message frequency varies by customer interaction
  • Message and data rates may apply depending on your carrier
Required mobile disclosure:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies

We use cookies to maintain site functionality, remember preferences,
and support login and checkout processes. Cookies do not store sensitive payment information.

6. Payments & Checkout Security

Our website is powered by WooCommerce for order management and checkout.
Payments are securely processed through Authorize.net in partnership with
Chase, as well as other secure payment methods that may be made available at checkout.

We use SSL (Secure Socket Layer) encryption across the entire website
to ensure that all data transmitted between your browser and our servers is encrypted and protected.

We do not store full credit card numbers or sensitive payment details
on our servers.

7. Who We Share Your Data With

We only share data with trusted partners when necessary:

  • WooCommerce (eCommerce platform)
  • Authorize.net and Chase payment processing services
  • Shipping and logistics providers
  • Hosting, security, and spam prevention services

We do not sell or share personal data for marketing purposes.

8. Data Retention

We retain customer and order information only as long as necessary
for business, legal, accounting, or security purposes.

9. Your Rights

  • Request access to your personal data
  • Request correction or deletion where permitted by law
  • Opt out of SMS by replying STOP

Some data may be retained where required by law or for legitimate business purposes.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email:
[email protected]

Website:
wallpapertwins.com