Returns & Exchanges
At Wallpaper Twins, we stand behind the quality of every product we sell. To request a return or report an
issue with your order, please email
contact@wallpapertwins.com within the applicable return
window listed below. All returns require prior written authorization.
Please Read Before Ordering
Certain patterns and colorways may be discontinued, final sale, or non-returnable through
the manufacturer, and this status is not always reflected on the product page at the time of purchase.
Manufacturers may update availability or return eligibility without notice.
If returnability is important to your purchase, contact us before placing your order and we
will confirm the current status with the manufacturer.
1. Return Eligibility
Returns are accepted only on products from the brands listed in Section 4, and
only when all of the following conditions are met:
- The return is requested within 30 days of delivery.
- The return has been approved in advance by Wallpaper Twins.
- The product arrives in original, unopened, unused, and resalable condition.
All other products are final sale. See Section 2 below.
2. Non-Returnable Products
The following are not eligible for return, refund, or exchange under any circumstances:
- Discontinued, clearance, closeout, or final sale items
- Special-order items and manufacturer-designated non-returnable products
- Custom murals and made-to-order printed materials
- Cut yardage and custom-cut goods
- Any product that has been installed, cut, trimmed, altered, or otherwise modified
- Any brand or product not expressly listed as returnable in Section 4 below
Please note: only the brands listed in the returns table in Section 4 are eligible for
return. Any product from a brand not listed there is final sale and non-refundable. If you
are unsure whether an item can be returned, email us before ordering and we will confirm in writing.
3. Custom Murals
All custom murals are printed to order and are non-refundable and non-returnable. This
includes returns requested due to change of mind, incorrect measurements, design revisions, or other
customer-requested changes made after an order is placed.
Murals that have been installed, cut, altered, or modified are not eligible for return, refund, or
replacement, except where a manufacturing defect or shipping damage is confirmed by Wallpaper Twins
prior to installation.
4. Manufacturer Return Terms
The brands below are the only brands we are able to accept returns on. Approved returns are subject to the
terms set by each manufacturer; restocking fees are charged by the manufacturer and deducted from the refund.
| Brand | Return Window | Restocking Fee | Conditions |
|---|---|---|---|
| Schumacher | 30 days from invoice date | 30% |
Prior authorization required. Original, unopened, resalable condition. Custom-cut, special-order, cut yardage, and installed goods are non-returnable. |
| Thibaut | 30 days from delivery | 30% | Prior approval required. Original, unopened condition. Customer pays return shipping. |
| York Wallcoverings | 30 days from delivery | 30% |
Prior approval required. Original, unopened, unused, and resalable condition. Customer pays return shipping. |
| All other brands | Not accepted | — |
Any brand not listed above is final sale and non-refundable. Contact us before ordering if returnability is important to your purchase. |
5. Return Shipping
Free return shipping labels are not provided. The customer is responsible for the cost of
return shipping on all approved returns.
Return shipping costs are calculated at the time the return is processed, based on the volume, weight,
quantity, and destination of the returned products. The applicable cost will be communicated to you as part
of the return process and may be deducted from your refund or collected before a return label is issued.
6. Non-Refundable Charges
The following charges are non-refundable in all cases:
- Payment processing fees (credit card, PayPal, and similar)
- Rush production fees
- Expedited shipping charges
- Return shipping charges
- Customs duties and import fees
- Design, artwork, and graphic setup services
7. Damage, Defects & Reprints
Inspect all products before installation. If you identify a defect or discrepancy, do not
install the material — installed goods are not eligible for a claim.
Contact us immediately with your order number and clear photographs of the issue. Approved claims will be
reprinted or replaced using the same specifications as the original order.
8. Installation & Labor
Wallpaper Twins is not responsible for installation costs, labor charges, removal expenses, or any
consequential costs under any circumstances. Our liability is limited to the value of the product purchased.
9. Color & Batch Variation
Slight color variation may occur between print runs, dye lots, batches, substrates, and digital displays.
This is inherent to the manufacturing process and is not considered a defect. We recommend ordering all
material for a project at one time and requesting a sample before purchase.
Questions?
Email contact@wallpapertwins.com and our team will be glad to
confirm return eligibility, restocking fees, or lead times before you order.