Refund Policy
At Wallpaper Twins, we strive to provide high-quality products and excellent service. Please read our refund policy carefully:
Returns and Refunds
We only offer returns and refunds for items that are defective or damaged upon arrival. If you receive a defective item, please contact us within 7 days of receiving your order to request a return or refund.
How to Request a Refund
- Contact our customer service team at [email protected] with your order number and a description of the defect.
- Include photos of the defect for verification.
- Once your request is reviewed and approved, we will provide instructions for returning the item if necessary.
Non-Refundable Items
Items that are not defective or damaged upon arrival are not eligible for return or refund. Custom murals and personalized orders are also non-refundable.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Contact Us
If you have any questions about our refund policy, please feel free to contact us at [email protected].
Thank you for choosing Wallpaper Twins!