Returns
We accept returns within 30 days of receiving your order. If you wish to return your mural, please contact us first by email at [email protected] to let us know.
Return Process
Once confirmed, please ship the product back to us using any trackable shipping method (USPS, UPS, FedEx, etc.). Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. All returned items must arrive in original condition within 30 days of the original delivery date.
Restocking Fee
Because all murals are custom printed to order, returns are subject to a 50% restocking fee, even if the return is due to a change of mind.
Non-Refundable Charges
- Rush production fees
- Expedited shipping charges
- Customs duties (if applicable)
- Design or graphic setup charges
Reprints
Approved reprints will be produced using the same image, size, and specifications as the original order.
Labor or Installation Costs
Wallpaper Twins is not responsible for any labor, installation, or removal costs under any circumstances.
Important Notes
Please inspect all mural panels carefully before installation. If you notice any defects or issues, do not install the mural. Contact us right away so we can assist you. Slight color variations between panels may occur due to differences in print batches, materials, and ink.