FAQs

Product & Materials

Wallpaper Twins provides high-quality nonwoven wallpaper, printed using durable latex ink. Mural panels are 41 inches wide and designed to be installed using the double-cut method with a 1-inch overlap for a seamless finish.

The wallpaper is paste-the-paper, meaning adhesive should be applied to the back of the wallpaper before installation.

Yes, all materials are non-toxic and completely safe for use in children’s spaces.

 

Regular wallpaper features a repeating pattern, vinyl-coated with a textured embossing. Custom murals, on the other hand, are printed using high-resolution designs on textured nonwoven wallpaper with latex ink, offering a bold and seamless visual.

All wallpapers from Wallpaper Twins have a smooth matte finish for a clean and modern look.

Yes, both murals and regular wallpaper are waterproof and washable. They can be gently cleaned with a damp cloth.

Yes. Thanks to their moisture-resistant materials, Wallpaper Twins’ products are suitable for bathrooms and other humid areas.

Yes, samples are available and recommended if you want to preview the texture, color, or print quality before purchasing a full mural or roll.

Yes, the wallpaper is designed to be removable in full panels, making it ideal for renters or temporary installations.

Installation & Sizing

Measure the width x height of the wall in inches or centimeters. It’s recommended to add at least 3 inches on each side for trimming and alignment purposes, especially if the wall isn’t perfectly straight.

Yes. Adding extra inches around all sides allows enough flexibility to trim the wallpaper cleanly during installation and adjust for uneven walls or corners.

Yes. Each mural and wallpaper order includes detailed instructions. Murals are installed using the double-cut method with overlapping panels. Regular wallpaper is typically installed using butt joints, but depending on the pattern, you may need to follow specific guidelines such as reverse hanging, straight match, or drop match.

Customers who are handy and detail-oriented can install it themselves. However, for best results, professional installation is recommended — Wallpaper Twins also offers installation services.

Walls should be fully prepped, smooth, and sealed before installation. This includes sanding imperfections, patching holes, and applying a wall sealer or primer. The preparation should be done as if the wall were going to be painted — a clean and finished surface ensures the best adhesion.

It is not recommended to install over textured surfaces, as air gaps and bubbles can form. The wall should be smooth and clean. Existing wallpaper should also be removed for a proper finish.

All switch covers and outlet plates should be removed prior to installation (ensure the electricity is turned off). Wallpaper should be carefully installed around these elements, then the covers can be reinstalled after cutting clean openings. Windows and other features should be trimmed around precisely.

Murals arrive in pre-cut numbered panels, labeled from left to right for correct installation. Panels are designed to overlap slightly for a seamless double-cut method.

It is recommended to use Roman Pro-880 adhesive, a high-quality clear wallpaper paste. Wallpaper Twins does not sell adhesive directly, but Roman Pro-880 is widely available at most hardware and paint supply stores.

Custom Orders

Yes, Wallpaper Twins accepts custom designs. You can email your image to [email protected] to get started.

High-resolution images are preferred. If your image isn’t high-res, upscaling may still be possible — this will be discussed during the email consultation.

Absolutely. Wallpaper Twins can assist in creating or modifying designs to fit your space and vision.

 

Yes, all custom mural orders include a visual proof for approval before printing.

Send your exact wall measurements (width Ă— height), and an additional 3 inches will be added on all sides for trimming and alignment.

Yes. You can request modifications to colors, layout, or design elements as needed.

Production takes 3–7 business days after artwork approval.

Shipping, Returns & Support

Currently, Wallpaper Twins only ships within the United States. For delivery inquiries outside the U.S. (such as Canada), please email [email protected] to discuss custom arrangements.

Orders typically ship within 3–7 business days after production. Delivery times depend on your location and shipping method.

Yes. A tracking number will be emailed to you once your order has been shipped.

 

If your wallpaper or mural arrives with damage or a defect, please contact [email protected] within 48 hours of delivery. Be sure to include photos of the issue. If the problem is confirmed, a replacement will be provided.